{"id":192,"date":"2025-11-24T23:36:53","date_gmt":"2025-11-25T04:36:53","guid":{"rendered":"https:\/\/quickindustrie.fr\/?page_id=192"},"modified":"2026-01-05T18:57:00","modified_gmt":"2026-01-05T23:57:00","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/quickindustrie.fr\/en\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<h3>Shipping<\/h3>\n<p>Delivery within 24 to 48 hours in France and within 3 to 5 business days in Europe.<\/p>\n<p><strong>Important:<\/strong> The customer is responsible for providing a <strong>valid delivery address<\/strong> when placing the order. Once the shipment has been dispatched, order tracking is the responsibility of the customer.<br \/>\n&nbsp;<\/p>\n<h3>Returns and Refund Policy<\/h3>\n<h5>1. Right of withdrawal<\/h5>\n<p>In accordance with applicable regulations, you have a <strong>14 calendar day period<\/strong> from the date you receive your order to exercise your right of withdrawal and request a return.<\/p>\n<p>Any return request must be made <strong>before the expiration of this period<\/strong> by contacting our customer service and specifying:<\/p>\n<ul>\n<li>your order number<\/li>\n<li>the reference of the product concerned<\/li>\n<\/ul>\n<p>No return will be accepted without prior approval.<\/p>\n<h5>2. Return acceptance conditions<\/h5>\n<p>Returned products must strictly meet <strong>all<\/strong> of the following conditions:<\/p>\n<ul>\n<li>Product <strong>new<\/strong>, <strong>not installed<\/strong>, <strong>not used<\/strong><\/li>\n<li>No signs of wear, installation, tightening, or handling<\/li>\n<li><strong>Paint, anodizing, and finish intact<\/strong>, with no micro scratches or scuff marks<\/li>\n<li>Returned in the <strong>original packaging<\/strong>, with all provided protections and accessories<\/li>\n<\/ul>\n<p>Quick Industrie parts are precision machined and painted motorcycle parts with high end finishes.<\/p>\n<p><strong>Any handling, even minimal, may alter the paint or surface.<\/strong><\/p>\n<p>A returned product must be strictly in the same condition as when it was shipped.<\/p>\n<h5>3. Products refused for return<\/h5>\n<p>A return may be <strong>refused<\/strong> in the following cases:<\/p>\n<ul>\n<li>Part installed, tested, or fitted, even briefly<\/li>\n<li>Presence of micro scratches, contact marks, tightening marks, or tool marks<\/li>\n<li>Incomplete product or missing or damaged original packaging<\/li>\n<li>Product damaged during return shipping due to insufficient packaging<\/li>\n<\/ul>\n<h5>4. Return shipping costs<\/h5>\n<p><strong>The return shipping cost is free<\/strong> for the customer, provided that the return conditions described above are met.<\/p>\n<p>The return method and shipping instructions will be provided after the request has been approved by our customer service.<\/p>\n<h5>5. Refund<\/h5>\n<p>After receipt and inspection of the returned product:<\/p>\n<ul>\n<li>If the product complies with the return conditions, the refund will be issued to the <strong>original payment method<\/strong> within a maximum of <strong>10 business days<\/strong>.<\/li>\n<li>We may withhold the refund until the product has been received or proof of shipment has been provided.<\/li>\n<li>If the product does not comply, the refund may be refused or adjusted based on the observed condition.<\/li>\n<\/ul>\n<h5>6. Defective product or order error<\/h5>\n<p>In case of:<\/p>\n<ul>\n<li>defective product<\/li>\n<li>product damaged upon receipt<\/li>\n<li>order preparation error<\/li>\n<\/ul>\n<p>Please contact us <strong>within 48 hours after receipt<\/strong>, providing supporting photos or videos.<\/p>\n<p>An appropriate solution will be offered (replacement, exchange, or refund).<\/p>\n<h5>7. Final provision<\/h5>\n<p>Quick Industrie reserves the right to refuse any return that does not comply with the conditions stated above.<\/p>\n<p>This policy is intended to ensure fairness among our customers and to maintain the quality of our products.<br \/>\n&nbsp;<\/p>\n<h3>FAQ \u2013 Returns &#038; Refunds<\/h3>\n<div class=\"accordion-container\">\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">Can I return a product if I change my mind?<\/h6>\n<div class=\"accordion-answer\">Yes. You have <strong>14 calendar days<\/strong> after receiving your order to request a return, in accordance with the right of withdrawal.<br \/>\nThe request must be made before this period ends and approved by our customer service.<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">Are return shipping costs my responsibility?<\/h6>\n<div class=\"accordion-answer\">\n<p>No. <strong>The return shipping cost is free<\/strong>, provided that the product meets all return conditions:<\/p>\n<ul>\n<li>in <strong>new<\/strong> condition<\/li>\n<li><strong>unassembled<\/strong>, not tested<\/li>\n<li>finish <strong>intact<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">Can I return a part if I just \u201ctried it out\u201d?<\/h6>\n<div class=\"accordion-answer\">No.<br \/>\nA part that has been <strong>tried, mounted, or tested<\/strong>, even briefly, can no longer be considered new.<br \/>\nQuick Industrie motorcycle parts are painted and machined with high-end finishes.<br \/>\nHandling or mounting can cause <strong>micro-scratches sometimes invisible to the naked eye<\/strong>, making the part unsuitable for resale.<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">What does \u201cproduct in new condition\u201d mean?<\/h6>\n<div class=\"accordion-answer\">\n<p>A product in new condition means:<\/p>\n<ul>\n<li>never mounted or installed<\/li>\n<li>no signs of wear, tightening, or contact<\/li>\n<li>paint and finish intact<\/li>\n<li>product returned in its <strong>original packaging<\/strong>, with all protections and accessories<\/li>\n<\/ul>\n<p>Any product not strictly meeting these criteria may be <strong>refused<\/strong>.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">What happens if the returned product shows marks?<\/h6>\n<div class=\"accordion-answer\">\n<p>If marks, scratches, or signs of use are detected during inspection:<\/p>\n<ul>\n<li>the refund may be <strong>refused<\/strong>, or<\/li>\n<li>a <strong>depreciation<\/strong> may be applied depending on the product\u2019s condition<\/li>\n<\/ul>\n<p>The product may also be returned to you.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">How do I make a return request?<\/h6>\n<div class=\"accordion-answer\">\n<p>You just need to contact our customer service with:<\/p>\n<ul>\n<li>your order number<\/li>\n<li>the reference of the product concerned<\/li>\n<\/ul>\n<p>Return instructions will be provided after your request is approved.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">What is the refund timeframe?<\/h6>\n<div class=\"accordion-answer\">\n<p>After receiving and inspecting your product:<\/p>\n<ul>\n<li>If the product meets the return conditions, <strong>Quick Industrie will issue your refund within a maximum of 10 business days<\/strong>, to the <strong>original payment method<\/strong>.<\/li>\n<li>We may delay the refund until the product is effectively recovered or proof of shipment is received.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">What should I do if my product is defective or arrived damaged?<\/h6>\n<div class=\"accordion-answer\">Contact us <strong>within 48 hours of receipt<\/strong>, with <strong>photos or videos<\/strong> as evidence.<br \/>\nAfter verification, an appropriate solution will be offered: <strong>exchange or refund<\/strong>.<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">Why are these conditions strict?<\/h6>\n<div class=\"accordion-answer\">\n<p>These conditions ensure:<\/p>\n<ul>\n<li>the <strong>quality<\/strong> of products resold<\/li>\n<li>fairness (<strong>equity<\/strong>) among all our customers<\/li>\n<li>the <strong>level of finish and quality<\/strong> typical of Quick Industrie<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"accordion\">\n<h6 class=\"accordion-title\">How can I contact you?<\/h6>\n<div class=\"accordion-answer\">\n<p>For any questions regarding a return or refund, you can contact us:<\/p>\n<ul>\n<li>by e-mail at <a href=\"mailto:contact@quickindustrie.fr\">contact@quickindustrie.fr<\/a><\/li>\n<li>by WhatsApp message at <strong>+1 438 812 1125<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Delivery within 24 to 48 hours in France and within 3 to 5 business days in Europe. Important: The customer is responsible for providing a valid delivery address when placing the order. Once the shipment has been dispatched, order tracking is the responsibility of the customer. &nbsp; Returns and Refund Policy 1. Right of withdrawal In accordance with applicable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - Quick Industrie<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/quickindustrie.fr\/en\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns - Quick Industrie\" \/>\n<meta property=\"og:description\" content=\"Shipping Delivery within 24 to 48 hours in France and within 3 to 5 business days in Europe. 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